Customer Management Executive Team Leader
A Customer Management Executive Team Leader is responsible lead a team to secure excellent sales results whilst ensuring a high quality customer experience in handling enquiries about our English language services, lead on Child Protection and Health and Safety for young learners(YL) in South Korea and act as British Council’s ambassador and provide top quality services to all customers meeting all KPIs and deliver Sales & Customer Relations services in order to enable the Council to meet its sales targets.
Details
| Reference number | KOR-NT-1839-2 |
|---|---|
| Location | Seoul, Korea |
| Salary | Payband H (From KRW 2,782,083 per month) |
| Duration | 12 months fixed term (renewable thereafter) contract (renewable) |
| Working hours | Five-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis. |
| Closing date | Wednesday 26 December 2018 |
Role overview
As a Customer Management Executive Team Leader, your main responsibility is lead a team to secure excellent sales results whilst ensuring a high quality customer experience in handling enquiries about our English language services, lead on Child Protection and Health and Safety for young learners(YL) in South Korea and act as British Council’s ambassador and provide top quality services to all customers meeting all KPIs and deliver Sales & Customer Relations services in order to enable the Council to meet its sales targets.
To be considered a successful candidate, you must have a university degree, minimum of 2 years’ Young Learners pedagogical knowledge and experience of Primary/Secondary Education of customer service/sales with written and oral communications skills in English (IELTS level 6.0 equivalent) and fluent Korean.
Enquiries about the post can be sent to the East Asia Regional Recruitment team based in Singapore.